Assignment 2
Voiceover Script:
History – Wellington City Libraries Why the Library is important? 4 P’s– Processes– Places– People– Partners Macro Trends SWOT– Strengths– Weaknesses– Opportunities– Threats Tensions Users needs & wants – profiles Current journey map – of the users Recommendations– Recommendation 1 – System– Recommendation 2 – Space– Recommendation 2 – Review Journey Map after recommendations Transformation
Need to create: Fake news article Pam signing up as a ‘sharer’ Booking time slots Fake email saying Ella has booked as time slot Phone prototype of Ella signing up as a learner Fake text notification Phone prototype of rating system Shooting scenes with Ella individually – Georgia Scene 1: Ella in scrubs to show…
Rating systems are useful for programs like Kete Aronui as it will allow the program to run smoothly and safely. We are thinking of having a two way rating system where the learner can rate their experience with the sharer and vice versa. This will also act as an incentive for the learners and sharers…
A range of hard and soft materials will be used for the furniture. The sharer will be able to book out the space which is best suited for them. There will be different areas form private glass box rooms to soft comfy couches. The layout of this area will be very desegregated as we want…
System Login through Wellington City Library website (have their own account/profile) Page/drop down menu on Home page dedicated to ‘Kete Aronui’ sharing space programme Can select to either ‘learn’ or ‘share’ Share Proof of knowledge in subject Submit previous work or relevant information Approved or Disapproved by library staff Learn Select what you want to…
Written: Pam – A 68 year-old retired nurse Reads a Stuff article about ‘Kete Aronui’ she loves the idea and she wants to get involved as she feels as though she has valuable knowledge & experience as a nurse that she would love to pass on. She decides to go into the City Library to…
We discussed everyone’s ideas through the newspaper exercise which was super helpful as we had to write in concise words what we are planning to do. Karl said we need to write our article in simpler language so that it is easier for the general public to understand. Writing it into a success story is…
Service & Experience Design 